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FREE Same Day Pick up

Pick up allows you to buy online and Pick up in any BIG W store 7 days per week.

And if your order is placed by 12 noon, it will be ready for Pick up from 4pm same day. If your order is placed after 12 noon, it will be ready for collection from 12 noon the following day.

When your order is ready for collection we will email you a unique collection code. Please bring your photo ID and the collection code with you when you come to Pick up your order.

FREE HOME DELIVERY when you spend $50 or more on all clothing, footwear & fashion accessories only

Spend $50 or more in one transaction on all clothing, footwear & fashion accessories only and have your order delivered to any street address in mainland Australia & Tasmania for FREE!

Offer applies to online orders containing clothing, footwear & fashion accessories only.

Our delivery charges for all other orders can be found here.

$3.90 Home Delivery on Electronic Games, DVD and Book Only Orders

Our $3.90 Home delivery offer applies to online orders containing Electronic Games, DVDs and Books only. This offer excludes orders also containing other products Gaming products (including gaming consoles and accessories) and any other products.

Our delivery charges for all other orders can be found here.

Delivery for Other Orders

For most items we charge a flat delivery fee per order as listed below:

Location Cost Per Order*
Metro areas $7.90
Regional & Remote areas $9.90

Bulky & Fragile Item Orders

For bulky orders or orders containing large or fragile items we charge a delivery fee based on the delivery destination and your items. The cost of delivery will be displayed in your shopping cart once a delivery address has been entered.

Delivery Time Frames*

The below standard delivery time frames apply to all online orders:

Location Delivery Time Frames*
Metro areas 3 - 5 business days
Regional areas 5 - 6 business days
Remote areas 7 - 8 business days

After your order has been shipped you will receive an email informing you of your parcel’s consignment number and the carrier it is shipping with.


Pre-ordered items are delivered in accordance with the advertised delivery timeframes.

If your order contains both ‘pre-order’ and ‘non-pre order’ items the items which are not subject to a’ pre-order’ will be picked and packed and sent separately. Also separate delivery fees may be charged for each delivery.

Authority to Leave

At the checkout you may grant the carrier authority to leave some goods at the delivery address even if unattended. However, please note that neither BIG W nor the carrier will be liable for loss or theft of the goods and the goods will be left at your risk. In addition, the carrier retains the discretion not to leave the goods unattended, including where the carrier deems it to be unsafe to do so.

Re-delivery Fees

Please note that should the order be unable to be delivered to or left at the delivery address, redelivery fee of $25 may apply (particularly in respect of bulky orders).

Other Key Information

Please note that our carrier companies’ delivery policies also apply and that some orders cannot be shipped to selected areas.

These offers are available from 17 August 2018. And BIG W reserves the right to modify or extend these offers without notice.

Contact Us

For any delivery or order enquiries you can email us at: onlineorders@bigw.com.au

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